FAQ

How long do orders take to arrive?

We roast in small batches so all our coffee is shipped fresh. It will usually take 2-4 working days, depending on the roasting, before your coffee arrives.

How much does delivery cost ?

Standard delivery is £4 on all UK orders.

Can I pick up locally ?

Yes ! we are happy to see customers come and pick up freshly roasted beans at Blackwater TR4 8HW near Truro  (see map for location)

Is there a use by date?

Each bag will have a roasting date, coffee is best used fresh, or within 3 weeks of roasting.

How should I store my coffee?

We ship our beans in paper compostable zip lock packs. Once opened, your beans should be kept either in our zip-lock bags or a seal-able container, and kept in cool, dry place. (We do not recommend refrigerating your coffee as it will take in other aromas very easily and will go through extremes in temperature which may age it quicker.)

Do you accept returns on coffee bean orders ?

We do not accept returns of coffee orders. However, if you are in any way unhappy with your purchase from us please contact us sales@potterbeans.coffee.

We will do our best to put things right and appreciate feedback.

How do subscriptions work?

Subscriptions are simple. Choose the coffee format and quantity you’d like to receive each month, select the subscribe button and add to your basket.

Subscriptions are available for home delivery only.

When will my subscription coffee arrive?

We will dispatch your first order within 2-4 days, depending on roasting days. Our standard delivery is Royal Mail.

Subsequent orders will be delivered monthly on the anniversary of your first order. You can sign-in to your account at any time to manage your subscription. You will also find an option to cancel your subscription within the order management section of your account.

When will I be charged for my subscription?

Your payments start the day you sign up and will recur every month on the anniversary of your first order.

How can I pause or cancel my subscription?

You can easily pause or cancel your subscription from your account page. Simply head to your account and select ‘manage subscriptions’ and select the product order you wish to change.

Can I put the pottery in my dishwasher or microwave ?

All Lucy's pottery is dishwasher, microwave and food safe.

Do you sell wholesale ?

Yes we do! If you run a coffee shop, catering or retail business we'll be happy to hear from you. If you'd like to stock our coffee just drop us a note and we will be in touch.

Do you use sustainable wood ?

We source and use local Cornish sustainable, solar dried, Oak to roast all our wood fired beans.

Is your packaging recyclable ?

We package all our coffee in compostable paper packaging with a biodegradable starch lining. With no plastic valves it is plastic free.